Privacy Policy & Data Handling

1. Scope and Entity Identification

This policy explains how Route Wave General Transport (registered commercially as ROUTE WAVE GENERAL TRANSPORT - L.L.C - S.P.C in the United Arab Emirates) handles information collected through this website.

We respect your business confidentiality and only collect information necessary to understand your transport requirements and prepare commercial quotations.

2. Information Collected by the Enquiry Form

When you submit a transport quotation request, we collect:

• Contact details: Your full name, business email address, and contact telephone number.
• Company information: Your company or trading name (if provided).
• Transport specifications: The requested vehicle/service category (Light Truck or Heavy Truck), pickup origin, delivery destination, preferred transit date, and cargo description (dimensions, weight, packaging).
• Security verification data: A transient browser token issued by Cloudflare Turnstile to verify that the request originates from a human visitor.

Note: We do not collect credit card data, bank information, or sensitive identity documents via this website.

3. Purpose of Collection

The information submitted is used solely for legitimate business purposes:

• Evaluating consignment physical properties against fleet capabilities and road transport safety standards.
• Checking route access, travel distances, and loading requirements across UAE corridors.
• Preparing and issuing an accurate commercial transport quotation.
• Contacting you by telephone or email to clarify shipment details or respond to your enquiry.

4. Data Delivery and Technical Processors

When you click “Submit Quotation Request”, your information is processed through the following technical flow:

1. Secure Transmission: Form inputs are transmitted over an encrypted HTTPS connection to our serverless backend application.
2. Anti-Spam Verification: The submission token is verified against the Cloudflare Turnstile API. Cloudflare does not store visitor personal profiles or use tracking cookies for this purpose.
3. Notification Dispatch: Once validated, the enquiry is converted into an email notification and securely transmitted via Resend to the official Route Wave operations mailbox.
4. Internal Handling: The enquiry details reside in the Route Wave corporate mailbox, accessible only to dispatchers and management handling customer quotations. No visitor details are sold, rented, or distributed to third-party marketers.

5. Third-Party Infrastructure Providers

Our website utilizes selected infrastructure providers to operate securely:

6. Cookies & Tracking

This website does not use tracking cookies, advertising pixels, or invasive behavioral profiling tools. Standard functional session headers may be used by the hosting provider strictly to maintain security and delivery.

7. Business Privacy Inquiries

If you have questions regarding the information submitted through this website, or wish to update or request the removal of details provided during an enquiry, please contact Route Wave General Transport using our official contact channels: